When will my order arrive?
Delivery in the UK is by Royal Mail and your order should arrive within 1 week in most circumstances. Delivery throughout the rest of the world varies but your order should arrive in 1-3 weeks largely dependent on your distance from the UK. International orders are dispatched using Airmail services for their reliability and speed.
How do I find a Back Issue of the magazine I’m looking for?
You can either, use the search bar at the bottom of this website, browse or search our online “Back Issues” a link to which can be found at the top of all pages, or alternatively you can request a print version of the pocket sized buyer’s guide booklet, just e-mail [email protected]
When will I receive each issue?
Race Engine Technology is published 8 times a year so one issue arrives every 6-7 weeks. Uncrewed Systems Technology is published 6 times a year so one issue arrives every 2 months. E-Mobility Engineering is published 4 times a year so one issue arrives every quarter
How can I change my address and/or contact details?
Just call us on +44 (0)1934 713957 or send an email to [email protected] stating your current details and the new details. We will update our systems immediately and send you a confirmation email so you know this is complete.
I don’t want to buy online, how else can I purchase a subscription?
- TEL – call the subscription hotline on +44 (0)1934 713957
- E-MAIL – download and complete the subscription form and e-mail it to [email protected] or send an e-mail with your contact details and we will get in touch
How many magazines will I receive in my subscription?
A 1 year subscription to Race Engine Technology is 8 issues
A 2 year subscription to Race Engine Technology is 16 issues
A 1 year subscription to Uncrewed Systems Technology is 6 issues
A 2 year subscription to Uncrewed Systems Technology is 12 issues
A 1 year subscription to E-Mobility Engineering is 4 issues
A 2 year subscription to E-Mobility Engineering is 8 issues
Can I buy a subscription as a gift?
Yes you can. If you’re buying online just enter the recipient’s name and address in the delivery details section, or alternatively call us on +44 (0)1934 713957 to discuss your needs.
What if I don't receive a confirmation email?
If you don’t receive a confirmation email within 24 hours of placing your order please check any junk email folders first and if the email still cannot be located then call +44 (0)1934 713957 or email [email protected]
How much will I be charged for delivery?
The delivery cost is included within the price quoted for your delivery destination.
Is there a price difference for delivery outside the UK?
The original price shown on the site is the UK rate, once you add your delivery address the delivery costs will be added to the price quoted. This happens before you confirm your order so you are fully aware of the delivery costs prior to purchase. We work hard to keep these costs as low as possible while using the best postal services to ensure reliability.
My magazine hasn’t arrived or is damaged.
Please contact us with details on +44 (0)1934 713957 or email [email protected]
When and how can I renew my subscription?
With the penultimate and last issues of your subscription you will receive a letter informing you how to renew. Feel free to buy a new subscription from our website at any point as we cross-reference all new orders with current ones to ensure any new subscriptions are added to the current one so no overlap occurs. Alternatively you can renew by the methods stated above.
Is buying online secure?
All of our payments are processed through SagePay who are one of the world’s leading secure online payment providers. SagePay’s systems are scanned by Trustwave who are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. SagePay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance possible. They are also active members of the PCI Security Standards Council (SSC) that defines global card industry regulation.
How does the automatic renewal work?
You will receive an e-mail a week prior to your renewal being processed using the credit card you supplied. The email will confirm the subscription you will receive and how much will be charged. This service can be cancelled at any time.
There’s a mistake on my order what do I do?
If there is any problem with your order please call us immediately on +44 (0)1934 713957 or email [email protected] and we will work with you to resolve it to your satisfaction.
If you have a query that has not been answered in this section please don’t hesitate to call us on +44 (0)1934 713957 or email [email protected] and we will be happy to assist you.